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Frequently Asked Questions

Last updated: January 2025

Everything you need to know about Prime Maxi Cabs — aligned with our FAQ reference document, plus extra details on bookings, fares, and policies.

Booking & general

How do I book a taxi or Maxi Cab in Sydney?

Book online, via phone, or email anytime. We provide instant confirmations and 24/7 support.

Which areas do you cover?

All Sydney suburbs, including CBD, Parramatta, Northern Beaches, Western Sydney, and nearby regional areas.

How far in advance should I book?

For airport transfers, at least 24 hours in advance is recommended. For weddings, race days, and large groups, book as early as possible. Same-day bookings are accepted subject to availability — call us directly.

Can I modify or cancel my booking?

Yes. Flexible booking modifications are available. Our cancellation policy provides a 3–10 business day refund process with no hidden rebooking fees. Contact us as early as possible for any changes.

Vehicles & accessibility

Do you provide wheelchair-accessible vehicles?

Yes! Our fleet includes fully equipped wheelchair-accessible Maxi Cabs with ramps and extra space.

Do you provide baby seats?

Yes. Rear-facing, forward-facing, and booster seats are available for all ages, fully compliant with Australian safety standards. Up to 3 child seats per vehicle.

Pricing & payment

Do you offer fixed fares?

Yes. Our fares are transparent, including tolls and GST, so there are no hidden fees.

What payment methods do you accept?

We accept all major credit/debit cards, Apple Pay, Google Pay, and cash. Secure online payment is available when booking through our website.

Airport services

Do you monitor flight arrivals?

Yes. For airport transfers, we track flights to ensure timely pickups.

Drivers & safety

Are your drivers licensed and insured?

Yes. All our drivers are fully licensed, background-checked, insured, and trained in customer care.


More detail

How do I book a Maxi Cab in Sydney? (full process)

Book online using our booking form, call 02 8074 7945, or email Bookings@primemaxicabs.com.au. We provide instant confirmations and 24/7 support for all bookings.

What areas of Sydney do you cover? (extended)

We service all Sydney suburbs 24/7 — CBD, Parramatta, Inner West, Northern Beaches, Western Sydney, Eastern Suburbs, North Shore, South Sydney, and nearby regional areas.