Cancellation Policy

We understand that plans can change. This policy explains how cancellations and refunds are handled.

More than 24 Hours Before Pickup

A $30 cancellation fee applies. The remaining balance will be refunded to the original payment method.

12–24 Hours Before Pickup

A cancellation fee of 25% of the total fare applies. You will receive a 75% refund of the total fare.

6–12 Hours Before Pickup

A cancellation fee of 50% of the total fare applies. You will receive a 50% refund of the total fare.

3–6 Hours Before Pickup

A cancellation fee of 75% of the total fare applies. You will receive a 25% refund of the total fare.

Less Than 3 Hours Before Pickup

No refund is available. The full fare will be charged to cover driver and vehicle costs.

No-Show

If the passenger does not appear at the agreed pickup location within 15 minutes of the scheduled pickup time and does not contact us, the full fare will be charged.

Refund Process

Approved refunds will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.